|
Basic | Advance API |
| Monthly price | free | free |
| solution | one operator live chat to all vistiors |
Allow member as operator live chat to member's visitors |
| Who should use this | Singe site Site webmaster live chat to visitors |
Platform, allow members to live chat to each other Platform webmaster allow members live chat to each other |
| Number of operators | 1 | multi |
| Number of departments | 1 | 1 |
| Number of concurrent chats | unlimited | unlimited |
| Alerts for new chat requests | x | x |
| Tabbed windows for multiple chats | yes | yes |
| Online/offline status message | yes | yes |
| Customers can email when you're offline | yes | yes |
| Customizable live chat icons | yes | yes |
| Free technical support | yes | yes |
| Real-time traffic monitor | x | x |
| Proactively prompt customers to chat | x | x |
| Pre-written responses for quicker chats | x | x |
| Chat history to track previous conversations | x | x |
| Volusion branding below Click-To-Chat Icon | yes | yes |
| Internal chats between operators | x | x |
| Ability to view and assist other operators | x | x |
| Transfer chats between operators | x | x |